FRAMED | DENVER | MATTE BLACK
Resources
Frequently Asked Questions
Can I buy cabients directly from SMART Cabinetry?
SMART Cabinetry products are available exclusively through our nationwide network of authorized dealers and distributors. To locate a dealer in your area, please contact us at sales@smartcabinetry.com.
What wood species does SMART Cabinetry offer?
SMART Cabinetry offers a variety of wood species, including maple, oak, birch, and beech, depending on the product line selected. Please refer to our product line pages under “PRODUCTS” for detailed information.
Can I order a color sample before making a purchase?
Yes! SMART Cabinetry offers finish color chips that provide a solid representation of the selected finish. For the most accurate depiction of color and wood grain characteristics, we recommend ordering a full door sample in your desired finish through your authorized dealer.
Does SMART Cabinetry provide a warranty on their products?
Yes! SMART Cabinetry stands behind the quality of its products with a 5-Year Limited Warranty, one of the strongest warranty programs in the industry. Complete warranty details can be found on the Resources page under “RESOURCES”.
What certifications does SMART Cabinetry carry?
SMART Cabinetry is committed to meeting industry standards for quality, safety, and compliance. For detailed information regarding certifications, testing, and regulatory compliance, please refer to the Home page on our website.
When does my lead time begin?
Lead time begins once the 24-hour order confirmation review and sign-off process has been completed.
Can I get an estimate for my shipping cost?
If you purchased through an authorized dealer or distributor, please contact them directly regarding shipping costs and freight estimates.
For authorized dealers and distributors, freight estimates are available upon request. Please contact logistics@smartcabinetry.com to request a shipping quote.
Freight estimates are valid for 30 business days from the date issued and are based on the most economical transportation method available at the time of quoting. Actual freight charges may vary based on shipment size, destination, additional delivery services, and market conditions at the time of shipment.
How do I know when my cabinets will be delivered?
How do I know when my cabinets will be delivered?
If you purchased through an authorized dealer or distributor, please contact them directly for updates on your order status and delivery schedule.
For dealers and distributors, the most accurate delivery information is available by contacting logistics@smartcabinetry.com 3–4 business days prior to the projected ship week listed on your order confirmation.
How many cabinets can ship in one truckload?
A standard full truckload typically accommodates approximately 250–300 cabinets, or up to 3,000 cubic feet. Actual capacity may vary based on cabinet sizes and configurations.
What additional delivery services are available?
If you purchased through an authorized dealer or distributor, please contact them directly regarding available delivery services and options.
For dealers and distributors, additional delivery services, including lift gate service and driver assistance, may be available for an additional charge. For a complete list of available services and accessory charges, please contact logistics@smartcabinetry.com.
Installation Tips
Do not store cabinets in a moist environment.
Wood products, especially one piece cabinet doors, absorb excess moisture in the air and can expand. These minor changes in size due to improper storage are not covered by SMART Cabinetry’s Limited 5 Year Warranty. Store cabinets in a dry and conditioned environment.
Start with wall cabinets & begin in a corner.
Measure from the corner to the first stud, and mark the measurement on the inside of the cabinet to be installed. Repeat this process for each and every stud. Drill a pilot hole through the back of the cabinet 3/4” down from the top and 3/4” up from the bottom. Fasten the cabinet to the wall with wood screws. Do not fully tighten the screws until all the wall cabinets are in place.
Properly attach all wall cabinets to a soffit.
Affix to a permanent structure by running lag bolts through the top face frame into the “2 x” structure directly overhead.
If soffit does not exist, the cabinets must be attached to an adjoining cabinet which is affixed to a permanent interior structure. For end of run cabinets, install a tall end panel and attach to its frame establishing a “permanent” fixture which supports the cabinet.
When installing a blind cabinet, make sure the cabinet is pulled out from the wall the appropriate distance as called for in your kitchen plan. See our Specifications Guides for blind cabinet pull distances.
Adjust cabinet doors easily with a Philips Screwdriver.
Rotate the micro screw nearest the door to adjust side to side. Loosen middle screw, align door, and tighten the screw to adjust the door’s height. Finally, rotate the cam screw near the inside of the cabinet to adjust the depth of the door.
Troubleshooting
It is not advisable to install cabinets wider than 36 inches or deeper than 12 inches on a wall independently. If essential to ones kitchen, the installer of the kitchen must secure the cabinet to a permanent structure, i.e. interior wall.
Structural modification of a wall cabinet can significantly weaken the cabinet. For this reason modifications to SMART cabinets are not recommended, such as cutting the back to clear wall obstructions. If an obstruction exists, we suggest you first try to use cabinet(s) that do not require modifications. If modification is required, the warranty of the cabinet is void and it is the responsibility of the installer to take appropriate steps to compensate for any loss of strength or support due to the modification.
Failure to follow these instructions will void all warranties. The result could be the cabinet falling off the wall which becomes a liability not warranted by SMART Cabinetry.
| Problem | Cause | Solution |
|---|---|---|
| Doors on a double door cabinet do not line up | Hinges are in need of adjustment | Adjust hinges until cabinet doors line up properly. Contact customerservice@smartcabinetry.com for information regarding hardware adjustment. |
| Cabinet is out of square | Loosen screws in back and use shims to make the cabinet plumb. Re-tighten screws. Over tightening screws will damage the cabinet backing. Slowly tighten until the head of the screw is flush with the back of the cabinet. | |
| Door is not flush to the face frame | Hinges are in need of adjustment | Adjust hinges until cabinet doors line up properly. Contact customerservice@smartcabinetry.com for information regarding hardware adjustment. |
| Hinge(s) are twisted or bent | Contact your dealer for support. | |
| Cabinet door is warped | Humidity levels can cause warping. Allow door to hang through one heating season. If it remains warped more than 1/4”, call your dealer. | |
| Cabinet is out of square | Loosen screws in back and use shims to make the cabinet plumb. Re-tighten screws. Over tightening screws will damage the cabinet backing. Slowly tighten until the head of the screw is flush with the back of the cabinet. | |
| Drawer is not flush to the face frame | Drawer slide is misaligned | Adjust drawer slide until drawer closes flush against frame. Contact customerservice@smartcabinetry.com for information regarding hardware adjustment. |
| Cabinet is out of square | Loosen screws in back and use shims to make the cabinet plumb. Re-tighten screws. Over tightening screws will damage the cabinet backing. Slowly tighten until the head of the screw is flush with the back of the cabinet. | |
| Cabinet shelf is sagging in the middle | Shelf peg is not properly inserted | Adjust pegs accordingly, insert on the back side of the middle wood frame section (center mullion). Use all shelf pegs in their proper position. |
| Scratches, nicks, or dents | Damage occurred during installation | Contact your installer or dealer, or touch-up kits are available for order through your dealer. |
| Damage occurred during shipping | See FAQ page, “What if my shipment is damaged?” |
Splatters & Spills
Clean spills and splatters immediately. Prolonged exposure to spills, including food, water, other liquids, oil, and grease splatters can cause permanent discoloration or damage to your cabinet’s finish.
Cleaning Products to Avoid
Avoid using the following products on your cabinets:
- Harsh chemicals including ammonia and bleach.
- Abrasive cleaning products such as tub and sink cleaners, scouring powder, scouring pads or steel wool.
- Sponges or dish clothes. They may contain particles that could scratch your cabinets, or they may contain food and oil residue.
- Solvent-based or petroleum-based products such as
mineral spirits, nail-polish removers or paint thinners. - Silicone-based cleaning, waxing or polishing products.
Regular Dusting
Use a clean, soft and lint-free cotton cloth for regular dusting. Packaged dusting sheets are not required or recommended. Do not use pre-moistened dusting sheets, and do not use aerosol products made for dusting.
Scratches, Gouges, & Nicks
A touch-up kit is available to hide surface damage. Contact the sales representative or distributor where you purchased your cabinetry to purchase the color-matched touch-up kit for your specific cabinets. Use the kit’s touch-up pen to hide minor blemishes. Use the kit’s tinted putty stick to fill deeper scratches, gouges or nicks. Detailed instructions are provided in each kit.
Wax & Polishing
Waxing is not required or recommended. Over time, waxing
and polishing compounds may build up on the surface of your cabinets and cause a hazy, streaky or yellowed appearance.
Avoid Moisture Damage
Avoid draping damp clothes or dish towels over cabinet doors. This moisture can cause permanent damage, such as peeling and discoloration, to the cabinet’s finish.
Cleaning Glass Doors
Extra care is required when cleaning glass doors. Spray an ammonia-free glass cleaner on a clean, soft, lint-free cloth or paper towel. Do not spray cleaner directly on the glass. It could seep behind the window dividers and cause damage.
Avoid Heat Damage
The heat generated when using an oven’s self-cleaning feature is much greater than during normal use. This heat can damage nearby cabinetry. Although this is a rare occurrence, you can minimize the risk of heat damage by removing cabinet doors and drawers nearest the oven before using its self-cleaning feature or by installing heat shields. Refer to our Specification Guides for specifics on our heat shields.
Avoid Light Damage
Exposure to direct sunlight tends to darken the color of natural wood products. Sunlight can also fade painted wood surfaces. You should consider draperies or blinds to shield your cabinets from direct sunlight.
Cleaning & Care
A soft cotton cloth dampened with warm water is usually sufficient to clean your cabinets. If more thorough cleaning is required, use on the following cleaning solutions:
- Mixture of dish washing liquid and warm water.
- Mild all-purpose cleaner. Make sure it does not contain
ammonia, silicone, or acid.
Use the mildest cleaning solution that will successfully clean your cabinets. Stronger products may damage or discolor your cabinet finish and are not recommended. After cleaning, wipe all surfaces with a clean, damp cloth. Dry immediately using another soft, clean cloth.
The cabinetry you have selected has its own personality and character, as well as a richness and depth in its color and grain. You may notice the variations in the grain and color of your cabinet if you have selected a natural or light finish.
Variations will be less apparent with darker stains. Your cabinets have been constructed from carefully selected quality hardwoods. Because imperfections are part of the natural beauty of hardwood, and not the result of the manufacturing of your cabinets, your warranty cannot cover differences in color, grain and other natural variations. Nor can it cover possible differences in color when adding new cabinetry to old. We encourage you to enjoy the natural beauty of solid wood and appreciate those characteristics that give it personality.
claims instructions
All claims must be initiated through a SMART Cabinetry customer (builder, dealer, or contractor). Claims are valid only when proper documents and documentation are provided. Documents include SMART Claims Form, Signed Bill of Lading (BOL), and pictures. To avoid delays in processing your claim, the correct original job number must be included on your SMART Claims Form. All claims and documentation must be submitted to orders@smartcabinetry.com.
Freight on claims paid at 100% will be covered by SMART Cabinetry. Freight on claims paid at 50% or that are fully chargeable will be billed at the customer’s expense. For questions regarding a claim, please contact customerservice@smartcabinetry.com.
Missing Items Claims
Must be Filed Within 7 Business Days of Delivery
A missing items claim is made when item(s) are missing at the time of delivery and documented on the BOL. A copy of the signed BOL and notation of missing item(s) are to be included with the claims form.
Freight Damage Claim
Must be Filed Within 7 Business Days of Delivery
A freight damage claim is made when there is visible damage at the time of delivery and documented on the BOL. Pictures showing damage, a copy of the signed BOL and notation of the item(s) damaged are to be included with the claims form.
Concealed Damage
30 Day No Hassle Guarantee
A concealed damage claim is made when damage is not evident at the time of delivery but noticed upon opening of the item(s) packaging. Pictures showing damage and notation of the item(s) damaged are to be included with the claims form. Claims filed within 30 days of delivery will be paid at 100%. Claims filed after 30 days could be shared “proportionately" between organizations as a 50/50 split. SMART Cabinetry reserves the right to deny any concealed damage claims filed after 30 days.
Manufacturing Defect Claim
A manufacturing defect claim is made when defects are in direct correlation to a defective component or manufacturing error. Pictures showing the defect and notation of the item(s) defective are to be included with the claims form. Manufacturing defects will be paid at 100% in accordance with our Limited 5 Year Warranty.
It should be expected to see differences in wood characteristics on maple/oak cabinetry. Wood characteristics that naturally occur include tiger striping, knots, or variations in wood color. Wood characteristics are not considered a manufacturing defect. For concerns with excessive variations, please submit pictures and a claims form. SMART Cabinetry reserves the right to deny any claim due to wood characteristic concerns.