Over 80% of all claims at Smart Cabinetry are freight related. Smart Cabinetry associates and employees work relentlessly to eliminate any need by our customers to file a claim of any kind for any reason. As you will see with our web site, Smart goes to great lengths educating our customers for a comprehensive understanding of the shipping and freight process.

We understand that at times we have not lived up to our reputation or we did not meet your expectations with our products or our finish. Regardless, an item that shipped did not meet your expectations and we fully intend to make it right. To replace that item, Smart Cabinetry requires you to fill out the Warranty Form with instructions listed below. Cabinet Accessories through the WOF process are shipped within 3-5 business days at a higher multiplier. Cabinets ordered through a WOF will be processed into next available run schedule.

1. Fill in Customer Name
2. Fill in Ship to Address
3. Fill in Bill to Address
4. Fill in Date when order placed
5. Include P.O. # (Purchase Order #). All orders received by Smart must include purchase order # if they are to be considered legitimate. Any and all orders without purchase order will be sent back for appropriate information before they are entered and processed.
6. PO #. Include Replaced P.O. # or original P.O. #. We do this for our internal documentation only. It is meant as an audit trail and reporting measure. We want to document the reason we had product failure in the field regardless of the incident. We communicate with vendors with this documentation who may in turn contact you for specifics regarding the proposed product failure.
7. Notes. Make sure in the notes section you include all information pertaining to this job or shipment that is important to completing the delivery. Again, make sure we have a contact name, a contact number, and a physical address to deliver, if an appointment time is applicable then include the appointment time upfront at time of placing the order.
8. Shipping Method. Please check the box that most applies to your shipment. If there are special services needed i.e. UPS Overnight or FED EX to deliver your product make sure the service is checked in the appropriate box if available or written in the notes field. We understand this may have caused issues for your customers so meeting their needs first in support of your objective satisfies Smart. The objective is to include as much information for the specific shipment allowing Smart Cabinetry the opportunity to get the item there when needed and where needed.
9. Supporting Documentation is meant to support ones claim. With out supporting documentation, you do not have a claim. So, in essence, all warranty claims must be supported by appropriate documentation.
   
   Supporting Documentation Claims must usually be supported by one or more of the following;
   1. The original bill of lading
   2. Inspection reports, Reported by Smart Customer Service (Smart Field Service Report)
   3. Notification of loss
   4. Waiver of inspection by carrier
   5. Special documents when appropriate, such as Photographs, Temperature reports,Impact records, Condemnation certificates, Quality control reports, Package certifications, Loading diagrams, Weight certificates, Affidavits, Loading and unloading tallies.